1. About Design by Holmer

The company is based in Borgholm. The company’s mailing address is Lindkullegatan 2. Legal name: Marcus Holmer.

If you wish to contact us, please send an email to hej@designbyholmer.se including your inquiry and contact information. We will get back to you shortly.

2. Orders

Once you complete your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, prices, billing, and shipping address.

If there is any error in the order confirmation, you must contact us immediately via email at hej@designbyholmer.se.

3. Delivery

Our standard delivery times are 2–5 days. Note: Orders placed during weekends will be shipped at the earliest on the following Monday.
If a delay in delivery occurs (without prior notice from us regarding a longer delivery time), contact us at hej@designbyholmer.se.

If a delay in delivery occurs (without prior notice from us regarding a longer delivery time), contact us at hej@designbyholmer.se.

Shipping costs are calculated based on weight, volume, and the buyer’s country. Shipping ranges from SEK 80 to SEK 300.

4. Prices

All prices in the store are listed in SEK and include 25% VAT.Alla priser i butiken anges i SEK och alla priser är inklusive 25% moms.

We reserve the right to change prices due to supplier price changes, misprints in the price list, or inaccuracies in pricing based on incorrect information, and we retain the right to adjust the price.

Payment is withdrawn directly from the customer’s card upon purchase.

Warranty claims: 3 years.

5. Right of Withdrawal

When purchasing goods from our website, you as a customer have a 14-day right of withdrawal, starting from the day you receive the ordered product.

5.1 To exercise your right of withdrawal:

You must notify us of your withdrawal. Send the notice to hej@designbyholmer.se and clearly include your name, address, email, order number, and the products you wish to return.

You must immediately, and no later than 14 days after your notice, return the items to us.

You are responsible for return shipping, delivery, and condition of the items upon return. Therefore, the products should be well-packaged and returned in their original packaging.

We reserve the right to deduct an amount corresponding to the decrease in value from the refund for used or damaged products.

5.2 The right of withdrawal does not apply to:

Products sealed for health or hygiene reasons where the seal has been broken.

Sealed audio or video recordings where the seal has been broken.Produkter som har karaktär av förseglad ljud- eller bildupptagning och där förseglingen har brutits av dig.

Customized products that have been tailored specifically for you or have a clearly personal touch.

Services that have been fully performed and where you explicitly agreed to begin without the right of withdrawal.

Goods that can deteriorate quickly, such as food.

Single issues of newspapers or magazines.

For more information about your statutory right of withdrawal, see applicable consumer protection laws.

6. complaints and claims

We inspect all products before shipping. If a product is still damaged or incorrectly delivered, we will, in accordance with consumer protection laws, correct the error free of charge.

You must always contact us for approval before returning a defective product.

The complaint should be submitted as soon as the defect is discovered.

6.1 How do you file a complaint?

All defects should be reported to hej@designbyholmer.se, including your name, address, email, order number, and a description of the issue.

If we are unable to correct the issue or deliver a similar product, we will refund the defective item in accordance with consumer protection laws. We cover return shipping for approved complaints.

We reserve the right to reject a complaint if the product is not deemed defective under current consumer protection laws. We follow the guidelines of the Swedish National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability

We are not responsible for indirect damages caused by the product.

We accept no liability for delays or errors due to circumstances beyond our control (Force Majeure), such as labor disputes, fire, war, government actions, or failure of suppliers.

We are also not responsible for changes in product characteristics made by suppliers or other factors beyond our control.

8. product information

We reserve the right for any printing errors on this website and the possibility of products being out of stock. We do not guarantee that the images reflect the exact appearance of the products, as color differences may occur depending on monitor, photo quality, and resolution. We strive to present products as accurately as possible.

9. Information on cookies

According to the Swedish Electronic Communications Act, visitors to a website must be informed that cookies are used. Cookies can be used to track a user’s browsing behavior. A cookie is a small text file that the website stores on your computer to enable access to various functions. You can set your browser to automatically refuse cookies. More information is available from the Swedish Post and Telecom Authority.

10. Personal Data

By shopping at Design by Holmer, you accept our privacy policy and data handling practices. We care about your privacy and only collect necessary information to process your order. We never sell or share your data with third parties without a legal basis.

Design by Holmer is responsible for the handling of personal data you provide. We process your personal data to fulfill your order and for marketing purposes (if you’ve opted in).

Here is a summary of how we store and process your data in accordance with the GDPR:

10.1 What is personal data?

Personal data is any information that can be linked directly or indirectly to a physical person.

10.2 What information do we store?

To manage your order and customer service inquiries, we store your name, address, phone number, email, IP address, and order history.

Your data is stored as long as we have a legal basis, for example, to fulfill our agreement or comply with accounting laws.

10.3 Legal basis

When making a purchase, your personal data is processed to complete the purchase agreement.

Marketing and campaigns are only sent with your consent.

10.4 What information is shared and for what purpose?

10.4.1 Payment Providers:

When making a purchase, data is shared with our payment provider. This includes name, address, email, and phone number.

If you choose to pay by invoice, your personal ID number is also stored. This is to complete the transaction and protect against fraud.

Our payment providers include: Card and Swish.

10.4.2 Shipping Providers:

To deliver your order, we share your name and address with the shipping company.

Your email and/or phone number may also be shared for delivery notifications.

Your email and/or phone number may also be shared for delivery notifications.

We work with DHL for shipping.

10.5 Right of Access

You have the right to request a copy of all the information we hold about you. The information will be delivered electronically in a readable format.

10.6 Right to Correction

You can ask us to correct incorrect information or supplement incomplete data.

10.7 Right to be Forgotten

You can request that we delete your personal data at any time.

There are exceptions, such as data required to fulfill legal obligations (e.g., under accounting laws).

10.8 Data Controller

Design by Holmer is responsible for the storage and processing of personal data in the web store and ensures compliance with regulations.

10.9 How we protect your data

We use industry standards like SSL/TLS encryption and one-way hash algorithms to securely store, process, and communicate sensitive data like personal information and passwords.

11. Changes to the Terms and Conditions

We reserve the right to make changes to the terms at any time.
Changes will be published on the website. The updated terms are considered accepted upon purchase or continued use of the website.

12. Disputes and Governing Law

If a dispute cannot be resolved in agreement with customer service, you may file a complaint with the Swedish National Board for Consumer Disputes (ARN), see arn.se. If you live in another EU country, you can use the EU’s online dispute resolution platform at http://ec.europa.eu/consumers/odr.

We follow ARN’s decisions in the event of a dispute.

Any dispute regarding interpretation or application of these terms shall be interpreted in accordance with Swedish law.